For Emergencies - 911 | Schedule Services - (904) 362-9003 opt 1 | Billing Questions: (904) 362-9003 opt 2 | Medical Records: (904) 362-9003 opt 3
At Guardian EMS, we’ve made it simple and convenient for providers and partners to pay their invoices. We offer multiple secure payment options so you can choose the method that works best for your office or organization.
Our goal is to ensure the payment process is easy and accessible, with flexibility built in. From standard payment methods to tailored invoicing solutions, we make it a priority to support your workflow and simplify your experience with us.
Payments can be made by phone through our billing department Monday through Friday, from 9:00 AM to 5:00 PM - (904) 362-9003; opt 2
For after-hours assistance, our dispatch center is available to help with processing.
Please note, a 3.6% processing fee applies to all phone payments—this fee is set by the payment processor and is not retained by Guardian EMS.
To pay by check, please make your check payable to "Guardian EMS" and mail it to the following address:
Guardian EMS
1200 Riverplace Blvd; Suite 105-1654
Jacksonville, Florida, 32207
Include your invoice number with the payment to ensure proper processing. There are no processing fees for payments made by check. If you have any questions, feel free to contact our billing team for assistance at:
If you need to dispute a bill, please contact our billing department directly.
You can reach us by phone at (904) 362-9003 or via email at billing@theguardianems.com.
Our team is here to assist you and resolve any concerns you may have regarding your invoice. We aim to ensure all billing issues are handled promptly and fairly.